These Terms of Service ("Terms") govern your access to and use of AiRank ("AiRank," "we," "us," or "our"), including our website, AI visibility audits, reports, CRM, client portal, and related services. By using AiRank, you agree to these Terms.
1. What AiRank Does
AiRank helps businesses and agencies evaluate whether a business appears in AI-assisted answers and search experiences. Reports may include visibility scores, buyer-question coverage, competitor mentions, supporting evidence, and recommended next steps.
AiRank may also provide CRM tools, lead tracking, client progress pages, approval workflows, and service planning for AI visibility and related marketing work.
2. No Guaranteed Rankings or Results
AI search results, search rankings, AI model answers, paid search activity, and customer behavior change frequently. AiRank provides analysis and recommendations, but we do not guarantee rankings, AI mentions, traffic, leads, revenue, sales, or any specific business outcome.
3. Accounts and Access
You are responsible for keeping your login credentials secure and for all activity under your account. You may not share access in a way that bypasses seat limits, permissions, or intended role-based access.
Admins may invite salespeople, clients, or team members. Salespeople may only access leads assigned to them. Clients may access their own information and approval items when invited or linked.
4. Client Approvals
Client approval tools are intended to document whether a client approves, rejects, or needs changes to proposed website or marketing work. Approval records may be used to coordinate delivery, but they do not replace a signed statement of work, invoice, or separate services agreement if one exists.
5. Your Responsibilities
You agree to provide accurate information, only submit websites or business data you have permission to analyze, comply with applicable laws, respect client confidentiality, and use AiRank in a professional and lawful manner.
You may not use AiRank to scrape, spam, harass, misrepresent results, infringe rights, upload malicious code, reverse engineer the service, or interfere with platform security or availability.
6. Reports and Recommendations
Reports may rely on third-party data, search results, AI-generated analysis, and automated systems. Results may contain errors, omissions, outdated information, or interpretations that require human review. You are responsible for reviewing any recommendation before using it with clients or publishing it on a website.
7. Payments and Refunds
If paid reports, subscriptions, implementation services, or invoices are offered, pricing and payment terms will be shown at checkout, in an invoice, or in a separate agreement. Unless otherwise stated, fees are non-refundable once a report, account access, or service work has been delivered.
8. Intellectual Property
AiRank and its software, design, workflow, branding, templates, and platform content are owned by AiRank or its licensors. You retain ownership of business information and materials you submit, but you grant us permission to use them to provide and improve the service.
Subject to payment and these Terms, you may use delivered reports and implementation materials for your own business or client work.
9. Third-Party Services
AiRank may connect to or rely on third-party services such as hosting providers, authentication providers, payment processors, search data providers, AI providers, and analytics tools. We are not responsible for third-party outages, data changes, policies, or platform decisions.
10. Privacy
Our collection and use of information is described in our Privacy Policy.
11. Disclaimers
AiRank is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.
12. Limitation of Liability
To the fullest extent permitted by law, AiRank will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or reputational harm arising from use of the service.
13. Termination
We may suspend or terminate access if you violate these Terms, create risk for the service or other users, fail to pay amounts due, or use the service unlawfully. You may stop using AiRank at any time.
14. Changes
We may update these Terms from time to time. If changes are material, we will update the date above and may provide additional notice. Continued use of AiRank after changes means you accept the updated Terms.
15. Contact
Questions about these Terms can be sent to: tlally2001@gmail.com.